Fair Play

Scope and Authority

Rkgg maintains Fair Play standards across all wagering, gaming, promotions and tournaments offered on the platform. This policy is binding on all players and staff and reflects obligations under the Government of Curacao licensing regime (License No. OGL/2024/761/0221).

Equality, Respect and Anti-Discrimination

Rkgg treats all participants equally and with respect. Discrimination, harassment, or any unlawful conduct based on race, nationality, gender, religion, age or disability is prohibited. We promote integrity, solidarity, tolerance, care, excellence and joy as core behaviors in all interactions on the platform.

Fair Odds and Winnings

All games are governed by published game rules and payout tables. Odds and outcomes are determined by those rules, and winnings are paid in accordance with the confirmed results. Any suspected irregularities are investigated promptly, and adjustments are made only in line with the outcome of a formal review.

Prohibited Conduct and Player Responsibilities

Players must not manipulate, collude, or use prohibited assistance. Account sharing, botting, or any attempt to circumvent security measures is prohibited. Users must provide accurate identity information for security and compliance purposes. Violations may result in account restrictions, deposits limitations or closure in accordance with Terms and Conditions.

Responsible Gaming and Safeguards

Rkgg provides tools to manage risk and promote healthy engagement. Players may set deposit limits, wager limits, time reminders and self-exclusion in the responsible gaming section of the account. Age verification is required; ongoing monitoring of activity is performed to detect signs of problematic gambling. When concerns arise, staff may initiate intervention measures in line with policy. We comply with applicable advertising and advertising guidelines.

Game Rules, Fair Play and Transparency

Each game type on Rkgg is governed by its own rules, which are accessible before you place a bet or start a round. Players must review the relevant rules before playing. Any disputes regarding game results are resolved via the standard dispute process described in the Terms and Conditions. The platform maintains clear logs of game events for auditability in accordance with regulatory obligations.

Privacy, Security and Data Handling

Rkgg processes personal data in accordance with applicable privacy laws and our Privacy Policy. We implement appropriate technical and organizational measures to protect data, including encryption of sensitive information and secure storage. Data retention aligns with regulatory and contractual obligations. Users may exercise rights under applicable data protection laws through the channels identified in the Privacy Policy.

Reporting, Disputes and Resolution

If you believe you have encountered unfair play, a breach of the Fair Play policy, or other concerns, submit a report via the platform's formal complaint channel. Rkgg will acknowledge receipt and conduct a written internal review. You will be informed of the outcome and any actions taken. Where required, unresolved matters may be referred to independent dispute resolution as permitted by law and licensing requirements.

Policy Changes and Communications

Rkgg may amend this Fair Play policy from time to time. Material changes will be communicated in-app or via official communications channels. Continued participation after changes constitutes acceptance of the updated policy.

Contact and Support

For questions or concerns about Fair Play, contact Rkgg support through the in-platform contact options or the official support channels. Support is available during standard business hours, with standby arrangements outside business hours for critical safety matters.