Cookie Policy

What are cookies?

Cookies are small text files placed on your device when you access our website. They serve to identify a device or user session and enable certain features, security measures and analytics functions. Cookies may be set by us (first‑party) or by trusted partners (third‑party) in connection with the website and its services.

How we use cookies

Rkgg uses cookies to operate the site, protect user accounts and payments, remember user preferences, measure site performance, and deliver advertising and content aligned with user interests. Cookies are essential for certain functions, such as authentication and session management, and may be required to comply with regulatory or security requirements. Non‑essential cookies are used only with your consent.

Types of cookies we use

  • Essential cookies: strictly necessary to provide the site’s core functions, including authentication, access to secure areas, and fraud prevention. These are session cookies and expire when you close the browser, unless a specific security requirement justifies a longer retention period. Disabling essential cookies will prevent login and limit the availability of certain services.
  • Functional cookies: remember language, region, currency and other preferences to enable a personalised experience. These cookies may persist for up to 12 months and are renewed with each visit if you continue to use the services.
  • Performance cookies: collect information about how you use the site to improve reliability and speed. Data collected is typically anonymised or pseudonymised and may persist for up to 24 months, resetting when you revisit the site.
  • Advertising and analytics cookies: help us understand audience engagement and deliver advertising that aligns with user interests. These cookies may be set by us or by third parties and can persist for up to 24 months. Data collected through these cookies may be shared with service providers under contractual obligations to protect privacy and may be retained for aggregated reporting only.

Managing cookies and obtaining consent

You have control over cookie settings. When you access the site, a cookie banner or settings option will present choices to accept or reject non‑essential cookies. You may modify or withdraw consent at any time via the cookie settings in your account or through the on‑site banner. If you disable non‑essential cookies, some features may not function or may operate less efficiently.

Do Not Track and similar controls

We recognise Do Not Track signals where provided by your browser and applicable law. Our use of cookies for essential purposes is not dependent on DNT signals. For non‑essential cookies, you may choose to block or limit them using your browser settings or third‑party tools. Disabling cookies may affect certain site functionalities.

Third‑party cookies and data sharing

We may engage service providers for analytics, advertising, and technical support. These providers may place third‑party cookies on your device. We require such providers to comply with applicable privacy laws and contractual safeguards. We do not share personal data obtained through cookies with providers beyond what is necessary for their services, and we rely on their privacy measures and notices as part of our data processing arrangements.

Data retention and security

We retain cookie‑related data in accordance with our data retention policies. Essential cookies persist for the duration of a user session or as required for security, while non‑essential cookies are retained for periods described above or until you revoke consent. We implement technical and organisational safeguards to protect cookie data from loss, misuse, alteration or unauthorised access.

Changes to this Cookie Policy

Rkgg may update this policy to reflect changes in our practices or legal obligations. We will publish the effective date of any material changes and, where appropriate, provide notice through the site. Continued use of the site after changes constitutes acceptance of the revised policy.

How to contact us

If you have questions about this Cookie Policy or about how we handle cookies and personal data, please contact our privacy or support team via the on‑site support channels available to you through your Rkgg account. We will respond in accordance with applicable law and our privacy policies.